Staying updated through learning and training will help employees deal with concerns about artificial intelligence (AI).

Asia School of Business Assis- tant Professor Alex Eng said people became frustrated with technology at work because they expected it to be perfect.

He added that this disappoint- ment arose when Al or machines made mistakes, leading to a per- ception of these tools as flawed.

“When people make mistakes, we would say ‘to make a mistake is human’, but when it comes to machines making mistakes, we call it ‘flawed,” he told the ‘New Straits Times’ recently.

Better understanding of Artificial Intelligence

Eng said it was crucial to educate employees and managers about the nature of Al, its capabilities and the reasons behind dissat- isfaction with technology if they wanted to implement it in their workspace.

He said training should focus on setting realistic expectations and understanding how to interact with Al, and helping employees and organisations adapt to and man- age technological tools better.

He said employees and manag- ers needed to be educated about the basics of Al, including what it was and the ability required to interact with it.

“Businesses must understand the factors that lead to dissatisfaction with Al, especially the differences in how people perceive mistakes made by Al compared with those made by humans.”

He added that companies should train their employees to recognise that the expectations for Al and human responses differed, such as the time taken to provide advice or solutions.

“Training boosts employees’ per- ception of Al, making it easy to use and useful by increasing accessibility and relevance to their tasks.”

Eng said it could also help build confidence and reduce computer anxiety.

Read the full article HERE.
Originally published by New Straits Times.