Resolving Conflict in the Boardroom

Resolving Conflict in the Boardroom

In the boardroom, conflicts, disagreements and negotiations are often unavoidable – especially when the board is composed of independent-minded, skilled, knowledgeable and outspoken directors. This is a place for robust debate, where decisions result from a process in which directors consider varying viewpoints. Therefore, a board that never argues or disagrees is most likely to be an inactive, passive, or inattentive one – in other words, an Ineffective entity that is neither fulfilling its oversight function nor carrying out its duty of care.

Program Overview

On the other hand, if boardroom conflict is not resolved or negotiated effectively, this too can bring out the negative outcomes that undermine an organisation’s performance and growth. Left unchecked and unattended, these can severe long-term consequences for the organisation and its key stakeholders, resulting in poor performance, low engagement, reduced investor confidence, wastage of resources, decline in shared value, and in some cases, even paralyse an organisation.

The most common mistake while resolving conflict and/or negotiating, is to seek a compromise. At board level, a compromised solution dictates that both parties give up on at least some of their objectives. As such, both parties fall short of fulfilment – everybody loses.

This one-day workshop is designed to enhance director performance by equipping them with sound Conflict resolution and negotiation skills. Directors can then be more focused in driving win-win agreements rather than settle for compromised solutions.

**This programme is part of the Accelerate Workshop Series.

Learning Objectives

At the end of the workshop, participants will be able to:

  1. Recognise and analyse their own behavioural tendencies when faced with conflict.
  2. Evaluate if a conflict or negotiation situation is a zero-sum game or not.
  3. Break down stated positions into underlying needs and interests.
  4. Recognise obstacles that typically derail a negotiation process.
  5. Apply a proven methodology in any conflict or negotiation situation to craft win-win outcomes.

Workshop At A Glance

  1. The Nature of Conflict
    • Different types of conflict
    • Why some people see conflicts as a zero-sum game
    • Resolving conflict is like a negotiation
  2. Different Approaches to Conflict
    • Five approaches to dealing with conflict
    • Discover your approach to conflict resolution
    • Picking the right approach to resolve the conflict
  3. Conducting Win-Win Conversations
    • Learn the 7-Step Win-Win Process
    • Learn to ask the “magic-mommy” question
    • Reaching win-win outcomes

Who Should Attend?
Current directors and board members as well as individuals being groomed for board positions.


7 April 2020


Program Fee

RM 2,500

1-day Workshop

RM 5,500

2-day Workshop